Food, and what that means for returns

CrunchFit products are food, baked to order with no preservatives. Once a pack has been opened
we cannot resell it, so we cannot accept opened packs back for a change of mind. What follows is
what we can do.

If your order is wrong or damaged

We will replace it. Message us on WhatsApp at
0336-1783315 within 48 hours of delivery
with:

  • your order number,
  • a photo of the pack you received,
  • a short note on what is wrong.

If a pack arrived damaged in transit, is not the product you ordered, or is not in good
condition, we send a replacement at our cost. We do not ask you to return the damaged pack.

If you want to cancel

Because we bake to order, tell us as early as you can. If your order has not yet been dispatched
we will cancel it at no cost. Once it is with the courier we cannot recall it — but you are under
no obligation to accept a Cash on Delivery parcel at the door.

Refunds on advance payments

If you paid in advance and we cancel or cannot fulfil your order, we refund the full amount by
the same route you paid — bank transfer, JazzCash or Easypaisa — within 7 working
days.

Unopened packs

An unopened, undamaged pack can be returned within 7 days of delivery. Return
shipping is yours to cover, and we refund the product price once the pack reaches us in resaleable
condition.

Questions

WhatsApp 0336-1783315. We would rather sort a problem
out than leave you with a pack you are unhappy with.